Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Since we carry multiple brands, we recommend checking your specific measurements against our charts to ensure the perfect fit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original condition with tags attached. For hygiene reasons, certain items like hosiery and adhesive products cannot be returned once opened.
Can I track my package after it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
How should I care for my delicate garments?
To maintain the quality of your items, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying unless specified on the care label.